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Frequently Asked Questions


Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.

Top Shelf Marketplace does not accept Returns or Exchanges, once an item has been delivered it cannot be returned. We can only offer you a replacement item at no additional cost if it falls under the below criteria:

  • Item is faulty – damaged/broken or soiled upon arrival
  • Parcel is lost in transit

We do not accept returns or refunds if a customer changes their mind after receiving their order(s).

Note: Top Shelf Marketplace will not be held liable to any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

Can I cancel my order?

You may request a cancellation within 24 hours of your purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our product descriptions and processing times.

Do you ship internationally?

We ship worldwide.

How do I track my package?

Once your order has left the warehouse a tracking number will be automatically emailed to you. You can also check on the status of your order at any time by going to the following link:  Order Status. If you have more questions, feel free to reach out to our customer support desk at support@topshelfmarketplace.com.  

How long does it take for an order to arrive?

Once shipped, your order will arrive within 10 to 15 business days for United States, Canada, Australia, and United Kingdom. Other countries can take up to 28 business days, depending on how fast customs clearances take place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We'd be happy to help.

What payment methods do you accept?

We accept all major credit cards as well as Paypal.

Is your site safe?

Of course! We use Shopify as our platform and all Shopify stores include a highly-secure 256 bit SSL certificate. On top of that, Shopify's hosting and software is Level 1 PCI compliant which is as safe and secure as it gets.

Electronic devices responsibility

Please note we are simply resellers and cannot be held responsible for anything that happens with electronic devices, such as chargers and batteries, in transit. For more information simply contact us at support@topshelfmarketplace.com.