FREE Shipping on All Orders Over $50

Frequently Asked Questions


ORDERS

How do I place an order?

Start by visiting our store https://topshelfmarketplace.com and browsing our different categories. Once you find a product that you like, click on "Add to cart" and then "Check out". Enter your name address and phone number in the next page, choose your shipping method and pay via Paypal or Credit/Debit card if you don't have a Paypal account. That's all it takes.

Can I modify my order?

Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@topshelfmarketplace.com before 11:59PM EST on the same day.

PAYMENTS

How can I pay for my order?

In order for us to provide all our customers with a safe payment method, we accept Credit card/Debit card payments as well as Paypal on our store. However, if you don't have a Paypal account, you can still use your Credit card/Debit card to pay once the Paypal payment window pops up.

Which currency are you using?

All products are set in US Dollars, our system will automatically convert your currency to make it easy for you when placing your order.

Is your site safe?

Of course! We use Shopify as our platform and all Shopify stores include a highly-secure 256 bit SSL certificate. On top of that, Shopify's hosting and software is Level 1 PCI compliant which is as safe and secure as it gets.

SHIPPING

Do you ship internationally?

We ship worldwide.

How do you ship?

We ship orders via postal mail services.

Once we process your order, we will send it to the shipping company and it will be completely handled by them. All international packages will be handled by the destination country's postal services.

How do I track my package?

Once your order has left the warehouse a tracking number will be automatically emailed to you. You can also check on the status of your order at any time by going to the following link: Order Status. If you have more questions, feel free to reach out to our customer support desk at support@topshelfmarketplace.com.

How long does it take for an order to arrive?

Once shipped, your order will arrive within 15 business days for United States, Canada, Australia, New Zealand, and United Kingdom. Other countries can take up to 28 business days, depending on how fast customs clearances take place and due to us having multiple warehouses overseas. You'll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We'd be happy to help.

What happens if I'm not at home?

The delivery carrier may take a number of actions if you are not home when they try to deliver:
1. They will leave the package at your apartments leasing / management office.
2. They will leave the package on your porch, front or back door or underneath a mat.
3. They will leave a notice that a delivery attempt was made and the date of the next attempt – this will include contact info on where you can pick up the package if you'd like to do so directly.

Why didn't my order come in one package?

We ship your orders from various warehouses. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once… they are on the way.

Electronic devices responsibility

Please note we are simply resellers and cannot be held responsible for anything that happens with electronic devices, such as chargers and batteries, in transit. For more information simply contact us at support@topshelfmarketplace.com.

RETURNS

I don't like the product I ordered. How do I return it?

Because your satisfaction is very important to us we offer hassle-free returns—provided your item is new, still has its tags and is returned within 30 days of delivery.
It's easy to get started. Just contact our customer relations department via email at support@topshelfmarketplace.com. For full details on packaging and shipping your return, please check out our return policy.

What if I received a defective/damaged item?

If you received a defective/damaged item, please let us know within 48 hours of receiving a defective item by sending an email to support@topshelfmarketplace.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the issue.

Once we evaluate your photos or videos, we will get back to you with the following solutions:
  • Sending you a replacement.
  • The possibility to keep the product and get a discount coupon.
We would like to thank you for visiting our store. If you have any other question or inquiry please drop us a line at support@topshelfmarketplace.com.